What are requests?
A request is anything you would like us to do that can be completed within 20 minutes. If your request needs more time than 20 minutes, we will deduct additional requests from your remaining balance. You can also specify the maximum number of requests you would like us to expend on any particular task, and the maximum number of requests that can be used to complete a task is 5. If your request requires more time than this (e.g. planning a family holiday or private celebration), we can either deduct the required number of requests from your balance, subject to your approval of course, or bill you separately on an hourly basis.
What happens if I run out of requests?
If you have used all of your requests, you can review your level of memberhsip with your Lifestyle Manager, wait until your membership is renewed or alternatively, you will have access to additional requests from our casual memberships – ESSENTIAL5, ESSENTIAL10 OR ESSENTIAL20.
What if I don’t use all of my requests within the commitment term?
Requests that haven’t been used at the end of each month will automatically roll-over to the next month if you are an on-going member of Essential Solutions. If you are an annual member, your requests will become void on your anniversary date. If you decide to cancel your membership, then any unused requests will become void and not able to be used.
What can I ask you to do for me?
Almost anything, as long as it is not illegal or immoral. Occasionally, our users will submit a request that falls outside the scope of the services (for example, the task requires further research and experience, it is a project and not a request). When this happens, we will offer to quote you on an hourly rate or project fee to complete the task. A request for an onsite errand can be submitted to your Lifestyle Manager as part of your membership. The completion of these are charged at an hourly rate, the on-site errand running begins from the time the Lifestyle Manager departs the office until the last requested task is completed.
Do I have to sign a contract?
No. Memberships are purchased and you can cancel your membership at the completion of the commitment period of your membership. i.e. classic 12-month commitment, club 6-month commitment, deluxe 3-month commitment, elite 3-month commitment. Your membership will automatically renew on the anniversary date of your nominated membership and you will be automatically billed on this date.