What are requests?
A request is anything you would like us to do on your to-do-list that can be completed within 20 minutes. If your request will take more than 20 minutes, it will deducted from your request remaining balance. You can also specify the maximum number of requests you would like us to spend on any particular task, and the maximum number of requests that can be used to complete a task is 5. If your request requires more time than this (e.g. planning a family holiday or private celebration), we can either deduct the required number of requests from your balance from your membership solution, subject to your approval of course, or bill you separately on an hourly basis.
What happens if I run out of requests?
If you have used all of your requests, you can review your level of membership with your Lifestyle Manager, to purchase a casual solution – ESSENTIAL5, ESSENTIAL10 OR ESSENTIAL20 or sign up for an annual membership plans.
What if I don’t use all of my requests within the commitment term?
Requests that haven’t been used at the end of each month will automatically roll-over to the next month if you have signed up for on one of our membership plans. If you are an annual member, your requests will become void on your anniversary date. If you decide to cancel your membership, any unused requests will become void and not able to be used.
What can I ask you to do for me?
Almost anything, as long as it is not illegal or immoral. Occasionally, our users will submit a request that falls outside the scope of the services (for example, the task requires further research and experience, it is a project and not a viable request). When this happens, we will offer to quote you on an hourly rate or project fee to complete the task. A request for an onsite errand can be submitted to your Lifestyle Manager as part of your membership. The completion of these are charged at an hourly rate, the on-site errand running begins from the time the Lifestyle Manager departs the office until the last requested task is completed.
Do I have to sign a contract?
No. Memberships are purchased online and you can cancel your membership at the completion of the commitment period of your membership. i.e. classic 12-month commitment, club 6-month commitment, deluxe 3-month commitment, elite 3-month commitment. Your membership will automatically renew on the anniversary date of your nominated membership and you will be automatically billed on this date.